[eljay]

I have had this sort of situation with both my parents. One was a phone company the second was a utility company. Both had been contacted by telephone and in writing with a copy of the death certificate. The telephone compay had even set up a new account for my mother. In the end only a letter from the probate solicitor solved the issue. The phone company sent a letter of apology , hand written from the CEO. The utility company did not even apologize. Hope Vm repeat the former in this case. Suffice to say neither my mother or me used that utility company again once competition provided the opportunity.