Cable Forum - View Single Post - Dead customer Virgin Media bill goes viral on Facebook

GrimUpNorth · 24-04-2013, 18:19

When I was sorting out my fathers affairs, HMRC did something similar. I didn't feel the need to post it on FB - just gave them a call and it was sorted there and then, along with what I considered was a sincere apology. Most large organisations have special teams to deal with bereavements, and from my own experience most get it right (including VM by the way). I'm sure if I could be bothered to dig around I could find examples of the beloved Sky cocking up the odd account or two.

Cheers

Grim

24-04-2013, 18:19	#11
GrimUpNorth cf.mega poster Join Date: Jan 2008 Location: Up North - Where It's Grim Age: 59 Posts: 2,592	Re: Dead customer Virgin Media bill goes viral on Facebook When I was sorting out my fathers affairs, HMRC did something similar. I didn't feel the need to post it on FB - just gave them a call and it was sorted there and then, along with what I considered was a sincere apology. Most large organisations have special teams to deal with bereavements, and from my own experience most get it right (including VM by the way). I'm sure if I could be bothered to dig around I could find examples of the beloved Sky cocking up the odd account or two. Cheers Grim