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Originally Posted by millenp
Hey, I recognise this.
I got bounced between tech services and customer serivices 6 times and everyone was really nice but they couldn't fix it. I got sent to Freedom BT, freedon NTl and finally back to customer services (scotland and swansea).
It turns out that they have this thing called a "provisioning account" which is what gets you physically connected. However. Customer services see mee as a dial up customer, and tech services don't see me at all - giving them my mac address just confuses them, because there is nothing wrong with the connectivity, only the link between the modem and the billing.
I wanted to get broadband plus enabled, which I was being charged for but couldn't get access to. That's what happens when your billing account is not connected to your physical account. In the end they said they would have to re-register my modem (which would have meant being cut off - didn't fancy that). Also they said I would be better off leaving things as they were, because it all worked, and just subscribe to the web sites I wanted, rather than bothering with broadband plus - which is what I did - Bizzare!
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ah hah... i think i know what has happened here.... if you send me some details via private message then i'll have a look on wednesday (postcode, house number, name and modem mac address would be handy
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