Quote:
Originally Posted by Chad
It's all about personal choice. I'd rather have access to the channels. That way I can choose whether to watch the channel or not rather than the TV provider choosing for me. As a boxing fan Trace Sports has been a bit of a gem in terms of boxing documentaries. Loaded TV also has live boxing once a month which is great. Neither channel is currently on Virgin, BT or Freeview and would be missed if I moved back from SKY.
This isn't aimed at you Andy however it looks like Virgin just can't get it right. Customers complained about the lack of new channels last year. This year Virgin have made a really impressive start, especially with HD, yet people still complain.
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If, as you say, Virgin can't get it right because whatever it does its customers still complain, perhaps it's time it started listening to its customers?
However, I don't subscribe to the view that Virgin can't win. They have a market leading stb, but it still requires some development and we're still waiting for the android version of the support app. They have a market leading on demand delivery system but we've seen a reduction in content with the loss of ITV, and at the same time they've failed to add anything significant from the likes of uktv. They have a market leading broadband product, but got the router all wrong.
Virgin can do well by concentrating on what they're good at, and not by thinking that the correct response to a new player in the pay TV market is to inflate the epg with "bloatware".
I want fast, reliable broadband. I want the best on demand library available. I want a good selection of pay TV channels, and I want the best technical kit to help me find the best content available on them . Virgin are in danger of forgetting what they're good at.