Cable Forum - View Single Post - The state benefits system mega-thread.

Qtx · 02-04-2013, 19:27

Not had many dealings with the system before but today I had to call them and I came to this conclusion.....anyone who can get an issue resolved with them in less than a day deserves a medal along with any benefits they need. It was hard enough to find a number to call. Then had the numerous levels of automated system, 28 minutes of being in a queue before being answered and told I need another department and the line going dead while they transferred me. Frustrating and after all the waiting and calls I still didn't get the issue resolved.

I can see how it can be a full time job on benefits, 9-5 dealing with DWP calls, days spent at the CAB to help fill in forms to re-apply for benefits when they rename it and make you re-apply, going to medical appointments to get paperwork to send in and have the ATOS Dr's causing you to have to do it all again, back to the CAB for help with an appeal, day spent at tribunal, another day spent chasing the DWP because they haven't paid you after the tribunal has said their initial refusal was stupid, fill in more forms because the change in benefits affects 4 other benefits so you have to re-apply so that 75p can be juggled between them, meaning you end up 30p worse off in the end, very tired and wish you was dead.

That is the kind of impression I get from one day of phonecalls and the various horror stories I have heard from people I know. Full time work seems a lot less stressful!

02-04-2013, 19:27	#142
Qtx CF's Worst Nightmare Join Date: May 2012 Location: Probably outside the M25 Services: Sky Fibre Unlimited 40/10 Posts: 3,473	Re: The state benefits system mega-thread. Many merged. Not had many dealings with the system before but today I had to call them and I came to this conclusion.....anyone who can get an issue resolved with them in less than a day deserves a medal along with any benefits they need. It was hard enough to find a number to call. Then had the numerous levels of automated system, 28 minutes of being in a queue before being answered and told I need another department and the line going dead while they transferred me. Frustrating and after all the waiting and calls I still didn't get the issue resolved. I can see how it can be a full time job on benefits, 9-5 dealing with DWP calls, days spent at the CAB to help fill in forms to re-apply for benefits when they rename it and make you re-apply, going to medical appointments to get paperwork to send in and have the ATOS Dr's causing you to have to do it all again, back to the CAB for help with an appeal, day spent at tribunal, another day spent chasing the DWP because they haven't paid you after the tribunal has said their initial refusal was stupid, fill in more forms because the change in benefits affects 4 other benefits so you have to re-apply so that 75p can be juggled between them, meaning you end up 30p worse off in the end, very tired and wish you was dead. That is the kind of impression I get from one day of phonecalls and the various horror stories I have heard from people I know. Full time work seems a lot less stressful!