Cable Forum - View Single Post - Charged for 'free' calls to Virgin mobiles

TheOriginalMrC · 24-03-2013, 20:21

Hiya,

It appears they may be automatically crediting back overcharges for the billing error now (at least they have for me).

I noticed the other day that I had been charged for calls to mobile included within the calling bundle, but wasn't able to get through to customer support when tried calling.

Went to check today before calling tomorrow, and there is now a credit for the overbill applied to the account.

Guess if everyone is over billed for a month before credit, then there might be some interest gained, but good to see that it's being automatically credited to the account.

"Just coz I'm paranoid doesn't mean they aren't watching"

24-03-2013, 20:21	#4
TheOriginalMrC Inactive Join Date: Jan 2007 Services: VIP50, TiVo, V+ Posts: 13	Re: Charged for 'free' calls to Virgin mobiles Hiya, It appears they may be automatically crediting back overcharges for the billing error now (at least they have for me). I noticed the other day that I had been charged for calls to mobile included within the calling bundle, but wasn't able to get through to customer support when tried calling. Went to check today before calling tomorrow, and there is now a credit for the overbill applied to the account. Guess if everyone is over billed for a month before credit, then there might be some interest gained, but good to see that it's being automatically credited to the account. "Just coz I'm paranoid doesn't mean they aren't watching"