[idfx]

I will try again just send them problem description and have to wait 5 days for answer. Brand new laptop bought 2 weeks ago, Windows 8. Have switched off all firewalls and antivirus to check. Nothing changed but ... I tell you very interesting thing. I took my sim card from old modem and put into a new one. Everything ok, did 10 tests on speedtest.net and 9 of them ping 57 ms one 58 ms and 18.01 Mb every time. Put new sim card back and everything goes mad again, every test different from 2 Mb to 36 Mb and unacceptable ping up to 180 ms. That is strange but there must be something about the sim card.

By the way ... I had Virgin before (line) and after few months they send me email "They are sorry I want to resign from service, and my phone line and broadband will be switched off at date ....". I never wanted to cancel Virgin, told them send many emails and rang them. The date they said they switched me off and charged about 90 pounds for terminating my contract ... I would like to come back to Virgin but have bad experience and customer service is horrible. Don't want to say to much but many of them don't understand english and have no idea about networking.