Cable Forum - View Single Post - Some e-mail not being received

SilverLady · 16-03-2013, 15:30

Have been on Virgin support forum and worked out where e-mails are.

I only use Windows Live Mail, so had not been in Virgin Mail, but my spam folder there had these e-mail messages and dozens of others - most correctly identified as spam, but several from senders I regularly hear from such as moneysavingexpert. Don't understand why Virgin is suddenly labelling these as spam. Its server settings must have been changed in last 3 weeks.

Have asked following question on Virgin Forum, but not had answer yet:

Having opened the incorrectly labelled spam messages in spam folder and clicked the 'NOT SPAM' button does this only apply to one message, or does sender now become a 'safe sender' for future e-mails?

Anyone here know the answer?

16-03-2013, 15:30	#4
SilverLady Inactive Join Date: Jul 2006 Posts: 151	Re: Some e-mail not being received Have been on Virgin support forum and worked out where e-mails are. I only use Windows Live Mail, so had not been in Virgin Mail, but my spam folder there had these e-mail messages and dozens of others - most correctly identified as spam, but several from senders I regularly hear from such as moneysavingexpert. Don't understand why Virgin is suddenly labelling these as spam. Its server settings must have been changed in last 3 weeks. Have asked following question on Virgin Forum, but not had answer yet: Having opened the incorrectly labelled spam messages in spam folder and clicked the 'NOT SPAM' button does this only apply to one message, or does sender now become a 'safe sender' for future e-mails? Anyone here know the answer?