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Old 15-03-2013, 19:54   #2
Maggy
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Re: Some e-mail not being received

Quote:
Originally Posted by SilverLady View Post
Has there been any change to ISP address, etc which may account for some of my e-mail not being received?

I have subscribed to Moneysavingexpert's weekly e-mail newsletter for several years with no problem. Stopped coming last week. Subscribed again today and screen said that e-mail notification had been sent - nothing received yet.

Wednesday, told insurance quote had been sent to me - nothing received.
Thursday took out insurance with same company and told confirmation and documents had been e-mailed - nothing received.

In all cases correct e-mail address has been used, I have made no changes to security and nothing is being stored as junk mail or being told that it has been rejected.

These are only the cases I know of. I do nearly all home finance on-line and am worried that other mail has also gone astray that I don't know about and companies are assuming I have received.

I have received variety of other e-mail this week with no problem.
Do you have an alternative email address? If so get the company to resend the documents to that email address.It pays to have more than one email addy just in case.
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