Cable Forum - View Single Post - Charged for 'free' calls to Virgin mobiles

Osem · 27-02-2013, 08:17

Last night I checked my bill for January and found I've been charged for several calls to Virgin Mobile numbers which should have been free as I have the Talk Unlimited service. I called 150 and got the charges refunded but wasn't left feeling very confident about whether the problem still exits. A brief search revealed other people have been having this problem but the rep. I spoke to gave the impression he'd never heard of this happening.

Suggest everyone who uses the free call facility checks their current and recent bills carefully.

27-02-2013, 08:17	#1
Osem Inactive Join Date: Oct 2006 Location: Right here! Posts: 22,315	Charged for 'free' calls to Virgin mobiles Last night I checked my bill for January and found I've been charged for several calls to Virgin Mobile numbers which should have been free as I have the Talk Unlimited service. I called 150 and got the charges refunded but wasn't left feeling very confident about whether the problem still exits. A brief search revealed other people have been having this problem but the rep. I spoke to gave the impression he'd never heard of this happening. Suggest everyone who uses the free call facility checks their current and recent bills carefully.