[harry_hitch]

Originally Posted by Arthurgray50@blu

I have to beg forgiveness from everyone on this forum, I always said that VM were a second rate rate company and treated customers as if they didn't exist.

Well, l recently gave up VM and went over to Sky, it was installed on Saturday, well talk about rip off merchants.

We were being charged for the full package including Sports and were going to be charged £60.00 for the lot.

My god how wrong we were, We should have had new dish and cable plus new boxes. The engineer told us that we would have to wait three days for anytime Tv to come on and also the broadband.

The engineer arrived, and No free dish as we had one on the wall, no cable, as it was already there, and the boxes were secondhand.

We called Sunday to see how much longer to wait for everything - this was the bombshell.

We were told it would cost us £21.00 to have BB connected, and we would have to buy two routers costing £15.00 each, and we would have to subscribe to BT Open reach for the BB also at £15.00 per month.

When my wife complained to Sky, she was advised that we were tied to an 18 months but would offer us discounts to stay. We were also told that the engineer HAD installed new dish and cable, So the delightful thing was we contacted VM, and they were very helpful (which is unusual) we are now back to normal - with VM

I would suggest to anyone, if you plan to go to Sky - DON'T. ( I am sure there are people out there who will say - is this Arthur talking, yes it is, and l don't like being ripped off.

Sky even told us that the dish was there's, well it isn't as we bought it 5 years ago.

I must say Arthur, you really did have a bit of bad luck there. In my experience of Sky, I must admit I was never treated anywhere near that badly. As a new customer, I got all my discounts and new, free equipment. I am not entirely sure why they would treat a new customer like that. Perhaps you just got a mis-informed CS rep.