Quote:
Originally Posted by Lee_Vodafone
Hi Lsainsbury,
It's a shame to see that you feel this way.
Just to provide a little background, the Web Relations Team have been helping customers via independent forums for a few years now and while we've not had cause to reply to anyone on the Cable Forum before we do regularly provide assistance on other forums such as Money Saving Expert (MSE) and Consumer Action Group (CAG).
Naturally, there's nothing compelling anyone to contact us but we do try to be as helpful as possible.
Kind regards,
Lee
Web Relations Team
Vodafone UK
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If I had an issue with a company, I'd take it up with them direct.
Any Tom, Dick or Harry could pose as an CS agent for XYZ company on a forum. It's very unprofessional on a public forum IMO.
How do we know you really work for Vodafone? There's lots of scams and fraud on the web and doing CS this way smells of something fishy. I'm sure Vodafone have their own forums for unhappy customers.