Thread: US Cable Giant Liberty Global buys Virgin Media
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Old 11-02-2013, 20:31   #337
passingbat
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Join Date: Dec 2005
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Re: US Cable Giant Liberty Global buys Virgin Media
Quote:
Originally Posted by brynhyfryd View Post
The reason that the thinking of leaving us option was so popular was because it was the only way to get through to a UK call centre.

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The reason I started using 'the thinking of leaving us option' was because you couldn't guarantee that the normal customer service knew what they were talking about. I've been told incorrect pricing, and had to put them right. There was confusion over existing loyalty discounts when Tivo launched. They told me that I had to write to the CEO office when I was being overcharged for my services; that's when I phoned Retentions. I told them upfront that I wasn't leaving, but wanted the overcharge fixed and they did it in minutes. They were the ones who told me to always phone Retentions from then on, which I have done.
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