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Originally Posted by Qtx
It does indeed help their portfolio but the statement that virgin was doing very well is more than questionable.
The last quarter saw an extremely aggressive retentions department trying to stop customers leaving as if their life depended on it. There are numerous reports of this and lies being told simply to stop customers from leaving
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if there are numerous reports then let's have few links?
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Experienced this first hand too and the lies virgin staff told was shocking.
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like what?
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That same last quarter virgin moved the "Thinking of leaving us" option from their phone system and hid it away under "Thinking of moving house". That option had been in their menu system in the same place for years but hiding it away under an option you would not necessarily choose if you just wanted to terminate your connection was in my opinion desperation toi stop more customers leaving.
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Have you ever tried to doowngrade your sky package?
Go onto their website and try and find where says how to do it?
Good luck.
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So tactics like that to make a quarters results look a certain way but the underlying problems are there still. Like the limitations of virgins broadband technology
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What technological limitations would they be?
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The bottom line is taking quarter results as a sign that a company will do well in the future is just plain silly. You have to look at the whole picture. Look at how virgin have been broke and not able to invest in their network properly, look at how they have worded quarterly statements differently between quarters to hide worse figures, look at how the landscape is changing and where virgins weaknesses are.
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That's just it, you don't take a quarters results you take 6 years of results.
Increasing revenues
Decreasing debt
Increasing share price
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Virgin were doing average at best. Without being brought out recently, I would have predicted them out of the game in around 2 years.
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That is so laughable, that I'm still laughing, and will probably continue laughing for most of the day.