Thread: My New Job With Virgin - Current Field Techs Help Needed!
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Old 10-02-2013, 15:57   #3
on in an hour!
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Join Date: Apr 2007
Location: looking at a nice new scar in the tarmac outside my house!
Age: 61
Services: staff deal
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on in an hour! has reached the bronze age
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Re: My New Job With Virgin - Current Field Techs Help Needed!
no go on the private use of the vehicle.hospital/emergencies a couple of times a year are tolerated but nothing else.
your job role has a pay band,i was red circled for 3/4 yrs (service tech)as i hit £24k so no pay rise!but that may have moved now (but i dont think so)
there are yearly pay rise deals and plenty of opportunities for you to make extra money by up-selling (decent rates), if a customer gives you a 10 on the NPS you get £10,any extra jobs you take earn points and points convert into £'s quarterly.
your shift is 3 x 10hr and 1 x 7.5hr days.
saturdays is 8-4,roughly 4 out of 6 saturdays are worked.its a 3 week cycle and on one of the cycles you get 3 days straight off.
basic staff package is cheap but all add-ons are at same price as customers.
you receive a mixture of faults and installs.
so if you have a day of just faults the minimum you receive is 14,that would lessen if you had installs but you can receive more jobs if the routing is tight and all in same postcode.
its a demanding but very interesting job.
customers on the whole are happy to see you as you are there to fix their problems and most are great to get on with and always asking what its like doing the job working for a virgin Co etc,..
you are definitely on the right side coming in-house and the benefits are tremendous.
good luck and i hope you like the job.
just as a footnote,in my team of network engineers we have 2 new lads,all the rest of us have been here well over 10 yrs so must be an ok job to do!
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