[nicknewark]

I received my bill the other day and sure enough the increase had been applied, approx an extra 5.50 a month for my services. I called them up and was put through to relations, and through some negotiation managed to get me monthly bill back down, plus and extra couple of quid off as well, and they gave me a free upgrade on my phone package. I was out of contract on all my services, so maybe that helped, as I did agree to a new contract. S