Quote:
Originally Posted by kop32
Ben,he disconnected over 6 months ago.
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Quote:
Originally Posted by andy_m
And he's by no means the only person to have complained about this on this forum.
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Yup, I'm aware of that.
But I've seen it on the system myself, whenever a service is fully disconnected, the agent is prompted to either arrange postal collection or a manned collection of the kit as appropriate. I'm pretty sure you can't complete the disconnection order without doing so.