Quote:
Originally Posted by Chris
I have a smidgen of sympathy for Michael O'Leary on this occasion, but only to a very limited extent. On the one hand, volcanic ash is hardly Ryanair's fault; on the other hand, Ryanair has made a virtue out of offering zero customer service above and beyond the absolute bare minimum of getting people from A to B and have left themselves ill-equipped to deal with unexpected issues like this.
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Whilst i appreciate what you say about Ryanair leaving themselves somewhat short on their ability to satisfy customer service demands over and above what the law says in the same way as say BA ,isn't that down to the cut price service they offer and a service many people use .A bit like buying a Mini and expecting the performance of a Rolls Royce isn't it ?