[craigj2k12]

As I pointed out earlier in this thread, the only example I have seen with Sky is utilisation issues over christmas, raised as a fault early Jan on a friday, with fix date on monday, was delayed until tuesday, and work was completed that day. So 3 workin days from ticket raised to ticket closed. A lot more impressive than Ussain Bolts cable company, with fix dates going for at least months, most utilisation issues stretching years.

All of Skys utilisation faults have been ongoing for 2 or 3 weeks now, and all tickets were raised this morning, all exchanges on the list were given fix dates of either early Feb, mid Feb, or late Feb.

It is going to be good to see how many of the 101 exchanges are fixed on time. We are talking between 1 and 4 weeks to fix utilisation on one hundred and one exchanges, if Sky pull that off on time, then it just shows how bad Virgin are, as the ones they get sorted on time get done in 6 months for 1 node, never mind a whole exchange area lol