Quote:
Originally Posted by Stuart
I think it's fair to say that customers of ANY company will sometimes have problems. The real test of that company is how they deal with with those customers, and how quickly those problems are resolved.
I suspect all ISPs have capacity problems from time to time, but we hear more about Virgin because a) they serve more customers and b) we are primarily a forum for Virgin Media customers.
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Indeed. This is why I still have far more faith in BT than I do in VM - in multiple occasions where I've seen people's speeds drop to 10% of normal, they have always fixed it within a week and without needing to report it.
That said Sky boast about being the first ISP with a 100Gbit backbone, so it really goes to show just how much data people are pushing these days...