Quote:
Originally Posted by BenMcr
All posts on this forum are my own and do not reflect the opinions of Virgin Media
|
Yeah We believe you
Quote:
Originally Posted by BenMcr
Just to prove that these can happen to all ISPs
|
As someone mentioned above, this happens to all ISP's, and its down to how they choose to deal with it, Looking on the VM forum, most utilisation faults take at least 1 year to be fixed, often being delayed 6 months at a time until cleared after 2+ years. The only utilisation fault I have seen on the Sky forum happened over christmas, the fault was raised to networks early January, on the Friday, with a fix date of Monday, it got delayed to the Tuesday, and was closed then, ISP and customer both happy with the result