Quote:
Originally Posted by Itshim
It is called following the script. Try calling HMR&C. Follow the script is the mantra & that is based in UK. Staff get into trouble if caught going off script  |
Before I worked for VM I did a temporary job working for a company that booked assessments for Construction Industry Safety Card Scheme
They had exactly the same thing - sheet of A4 for the call script and spaces to insert the name of the person you were speaking to. Change one of the other words and you'd be called over to 'discuss' it
---------- Post added at 12:53 ---------- Previous post was at 12:52 ----------
Quote:
Originally Posted by Hugh
*the companies I know personally who train this way are BT, O2, Next, Asda, Directline, Halifax - others I have been informed of, by people who work there, are the Hilton and Holiday Inn hotel chains, DWP, British Gas, Npower.
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and Virgin Media (at least in the on-shore centres)