Quote:
Originally Posted by RichardCoulter
I have always argued that jobs should be kept in this country, but am aghast at the way that some employees feel it appropriate to speak to their employee and their customers.
|
I would much rather that than the synthesised version of 'service' given by off-shore outsourced companies. They are taught our manners and customers but don't *understand* them. When My father passed away and I needed to sort out his VM details not one of the Asian agents I spoke to offered condolences or gave a sympathetic tone whereas each of the UK agents I spoke to did. With the Asians the call was all "business" with the occasional compulsory "And-how-are-you-today-Mr-Russ" thrown in whilst totally ignoring the fact I'd already told them about my father's passing.
If someone gives good service and does a good job while at work then only the most petty and no-real-life-of-their-own types would try to get them in trouble for something they say outside of work and in their own time.