Quote:
Originally Posted by Kushan
Unfortunately, this is where Virgin often lets itself down in a big way. If you can, ring up technical support and ask them directly for information on those F00 numbers. They'll have access to the history and they'll be able to see just how far those tickets go. One thing I would point out, however, is the number for the upstream utilisation is significantly less than the SNR one. SNR issues can take time to fix, but usually no more than a week or two. So if we assume that ticket is relatively recent. The Utilisation ones can take literally years and given the number it is (tickets are assigned sequentially), it has already been open for quite some time.
Virgin has a nasty habbit of just upping the resolution time on those tickets completely arbitrarily so they're never "Behind".
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I will most definately be chasing up on these 2 tickets. Do wonder why they bother giving people this 'free' upgrade when the network has these kind of issues.
Found out today that Sky is going to be offering their unlimited package in my area within six months so that may end up being the answer.