Cable Forum - View Single Post - The price of your Virgin Media service is going up

neilo · 17-01-2013, 18:05

You can order it but you'd need a new BT line put in. I'm on an Infinity street and everyone can get it on the checker bar us and next door as there has never been a BT line put in. I emailed Openreach about this (as I am close to my limit on horrendous customer service from VM) and I got a really decent detailed email back:

"To try and assist you the best I can from looking at the information you have provided us the reasons I believe why you currently cannot see any details against your address on the ADSL checker is due to your current phone line being with Virgin therefore as this is not utilised over our suppliers infrastructure we are unable to obtain any test results as you are not currently registered within our network and there has been no active service at this address for over 10 years. "

It then went on to say that you probably won't be able to order online but that a company would take an order and Wholesale would then have to put a line in. In fact Talk Talk's website would let me order online. So try them?

17-01-2013, 18:05	#280
neilo cf.addict Join Date: Nov 2008 Location: Brizzle Services: V6, 350mb Broadband, Phone Posts: 359	Re: The price of your Virgin Media service is going up You can order it but you'd need a new BT line put in. I'm on an Infinity street and everyone can get it on the checker bar us and next door as there has never been a BT line put in. I emailed Openreach about this (as I am close to my limit on horrendous customer service from VM) and I got a really decent detailed email back: "To try and assist you the best I can from looking at the information you have provided us the reasons I believe why you currently cannot see any details against your address on the ADSL checker is due to your current phone line being with Virgin therefore as this is not utilised over our suppliers infrastructure we are unable to obtain any test results as you are not currently registered within our network and there has been no active service at this address for over 10 years. " It then went on to say that you probably won't be able to order online but that a company would take an order and Wholesale would then have to put a line in. In fact Talk Talk's website would let me order online. So try them?