Quote:
Originally Posted by pabscars
I'd be tempted to see if those dates are met with a resolution, if not and they get put back, then make a serious decision about whether you want to wait it out.
When I used to be with VM a few years ago, I had the same 2 issues as yourself which in the end didnt get resolved in a timely manner (over 12 months), so I bailed and took my business elsewhere.
The low SNR issue for me would come and go making it very difficult for VM to trace the source.
Also the high upstream utilisation issue was sporadic and didn't justify the necessary work to upgrade the hardware.
Just bear these issues in mind, and in the end I ended up with a slow 5.6Mbps Download speed and a measly 0.9 mbps upload speed that ran far smoother than my 50 Mbps offering from Virgin.
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Unfortunately, this is where Virgin often lets itself down in a big way. If you can, ring up technical support and ask them directly for information on those F00 numbers. They'll have access to the history and they'll be able to see just how far those tickets go. One thing I would point out, however, is the number for the upstream utilisation is significantly less than the SNR one. SNR issues can take time to fix, but usually no more than a week or two. So if we assume that ticket is relatively recent. The Utilisation ones can take literally years and given the number it is (tickets are assigned sequentially), it has already been open for quite some time.
Virgin has a nasty habbit of just upping the resolution time on those tickets completely arbitrarily so they're never "Behind".