Originally Posted by GrimUpNorth

However, if you read the report before relying on the headline figures you'll see that not everything is rosy in the sky eutopia in which you live.

Broadband billing issues not resolved Sky 13% versus VM 8%
Broadband faults & repairs not resolved Sky 19% versus VM 16%
Broadband overall satisfaction Sky 69% versus VM 72%
Satisfaction of customers making complaints Sky 37% versus VM 49%

I could go on, but hopefully even you'll get my point.

Cheers

Grim