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rogerhume · 11-01-2013, 20:02

It seems to me that getting you to activate the doubling of speed ties you in on a new contract for 12 months, but as far as I am concerned up to 20 is more than the 12 to 14 I am getting

You may add to or reduce the services you receive from time to time by contacting our customer services team. If you ask us to provide any extra services to you, you agree to accept those additional services for at least the minimum period that applies to them. If you ask us to reduce your tier of services within the minimum period for those services, we may ask you to pay a fee depending on the services being reduced and the remaining length of the minimum period

The minimum period that you must keep a service, starting from the service start date or such other minimum period as you have agreed with us. For example, unless you are told otherwise by us, you must keep the phone service, the television service and the Internet access service for 12 months from the service start date in each case and, in the case of other services, for at least 30 days. We may change the minimum period for any service but this will not affect you if you have already subscribed to that service.

11-01-2013, 20:02	#2210
rogerhume Inactive Join Date: Dec 2009 Posts: 25	Re: Virgin Media to Double Broadband Speed It seems to me that getting you to activate the doubling of speed ties you in on a new contract for 12 months, but as far as I am concerned up to 20 is more than the 12 to 14 I am getting You may add to or reduce the services you receive from time to time by contacting our customer services team. If you ask us to provide any extra services to you, you agree to accept those additional services for at least the minimum period that applies to them. If you ask us to reduce your tier of services within the minimum period for those services, we may ask you to pay a fee depending on the services being reduced and the remaining length of the minimum period The minimum period that you must keep a service, starting from the service start date or such other minimum period as you have agreed with us. For example, unless you are told otherwise by us, you must keep the phone service, the television service and the Internet access service for 12 months from the service start date in each case and, in the case of other services, for at least 30 days. We may change the minimum period for any service but this will not affect you if you have already subscribed to that service.