Quote:
Originally Posted by Itshim
stupid question perhaps are you using & have a B T account for your phone line. I am given to understand that if the answer is no to either of these questions then computer says no everytime  |
No it is a Virgin phone and never been BT, but I have tried all ways, including BT so called customer service who said when I asked for a more senior person "If I say you can't have it you cant have it" and put the phone down.
Our area won the race to infinity so all homes were supposed to get it.
For some reason our post code and house number are not on the database.
Engineers who are connecting everyone else confirm I should be able to order
Most homes in our road are on Virgin but everone but me can order Infinity