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Kushan · 11-01-2013, 11:37

I don't think anyone is going to argue that the Superhub has issues - both in terms of wireless and as a router. The real issue is how Virgin handled it - poor marketing, an unwillingness to admit problems and poor testing (all the problems were well known before the Superhub Launched - and I was at Virgin when this was going on, I was part of the people that tested it - we made it very clear about the issues and they released it anyway).
At least Virgin is doing something about it with this new model, hopefully they'll make it more stable and boost the range - we can only but hope that the testing is more thorough this time. I know for a fact that Virgin had a release date in place for the SH before it even went into testing and the person who trained it out to me made a point of saying "When the testing is a success, the modem is going to be released on XXXX" because he knew how bad it was going to be.
All that aside, all we can do is wait and see how this one does. Any improvement is a good step, but we all know that there'll always be SOMEONE who isn't happy.

11-01-2013, 11:37	#66
Kushan cf.mega poster Join Date: Dec 2010 Location: Warrington Posts: 4,737	Re: Superhub 2 I don't think anyone is going to argue that the Superhub has issues - both in terms of wireless and as a router. The real issue is how Virgin handled it - poor marketing, an unwillingness to admit problems and poor testing (all the problems were well known before the Superhub Launched - and I was at Virgin when this was going on, I was part of the people that tested it - we made it very clear about the issues and they released it anyway). At least Virgin is doing something about it with this new model, hopefully they'll make it more stable and boost the range - we can only but hope that the testing is more thorough this time. I know for a fact that Virgin had a release date in place for the SH before it even went into testing and the person who trained it out to me made a point of saying "When the testing is a success, the modem is going to be released on XXXX" because he knew how bad it was going to be. All that aside, all we can do is wait and see how this one does. Any improvement is a good step, but we all know that there'll always be SOMEONE who isn't happy.