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johnholmes · 11-01-2013, 09:03

Have Virgin Media tightened the retentions deal process? Or is it only for me?

Customers like me used to just be able to phone them and get a deal (with a new 12 month contract), but now they will not budge - they want you do start the disconnection process - and only then will retentions call you back.

Is this correct?

Seems crazy to me, as more customers will actually end up leaving.

Thanks for any replies.

11-01-2013, 09:03	#1
johnholmes Inactive Join Date: Dec 2011 Posts: 74	Retentions deals Have Virgin Media tightened the retentions deal process? Or is it only for me? Customers like me used to just be able to phone them and get a deal (with a new 12 month contract), but now they will not budge - they want you do start the disconnection process - and only then will retentions call you back. Is this correct? Seems crazy to me, as more customers will actually end up leaving. Thanks for any replies.