Quote:
Originally Posted by Kushan
Indeed, this is probably why Virgin tends to insist on Engineer visits for a lot of installs that could be simple modem swaps, particularly when a customer is going from DOCSIS1/2 to DOCSIS3. While it sounds daft, being that swapping a Modem is easy, as you've stated there's a lot more that can go wrong with it. You seem to see this a lot with virgin, they make questionable decisions with a hint that there's a valid reason behind it that gets lost in the ether.
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It's a shame as some of these visits are a complete waste of time. I had 2 in a row after my install. After the original swap, the engineer didn't bother checking my power levels and left me with 58 upstream power. The second engineer who was booked to fix the power level told it was perfectly within limit until I told him about my line dropping out and second line telling me high upstream was the cause.
Back on topic my area has recently been upgraded to double speeds. Before the area upgrade my speeds would hit 12000KB/s but now I barely sustain 9000KB/s. Come on VM stop starving our VMNG300 modems
