Quote:
Originally Posted by Ken W
I had to call Vodafone customer services and when a agent finally answered I told them my problems, they transferred me without passing my details of my problems so I had to tell the new agent my problem, they transferred me without passing on my problem so yet again I needed to explain my problem!
They only partially resolved my problem.
I rate them 1 out of 10 for customer services.
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Hi Ken W,
It's disappointing to read about your experience but thanks for making me aware of it.
If you'd like me to look into your concerns could you email me with you details via the Contact us form
here and quote the code WRT135 - Fao Lee in the subject line?
Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?
Kind regards,
Lee
Web Relations Team
Vodafone UK