Quote:
Originally Posted by nstokes
It will be a generic letter thats why
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A generic letter that was addressed specifically to me with my account details, gave me my specific price rise, told me not to worry because I am still apparently on a great deal and this was another way they could help me to keep my bill to a minimum?
I appreciate that they use templates but as their system is clever enough to put in the specific price rise based on individual packages it should also be able to insert/delete appropriate options and not advise you that you can apply for something if you can't.
I appreciate I could drop all my services to bring my price down but I am happy with the package, just not happy paying 15%+ more for the privilege!
Many thanks
MrB