Quote:
Originally Posted by Qtx
No, because they they make their money from the people who stick with them, not realising they are paying more for less services than say a new customer.
Customer ignorance along with the lazy ones who can't be bothered to change suppliers or just forget about it as direct debits just come out and their services work.
Look how many VM customers are still on 10mb broadband but are paying the same, if not more than other customers who are on 30mb. Same with the other services. If VM lowered all their prices then they lose money from those customers.
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I was on 10 and 30 was not an option being offered, I could have gone to 60 for more money.
However just had the speed "doubled" and now getting 14, was getting 9.
But I did have to ring them to enable this even though the post code checker was saying yes. The computer said no