Quote:
Originally Posted by neoapple
Well phoned up customer services, they are giving me a super hub. Please tell me this are not as bad as some people make them out to be.
Better play nice with my 751U-2HnD Router!
The annoying thing, no matter how hard I tried, they wanted to send an engineer to swap my modem........
I'm a systems administrator with CISCO Networking Experience I'm sure I can handle a modem swap.
Now means I have to wait in, ahhh wells. Being upgraded on 9th
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You're likely swapping from an older DOCSIS2 Modem. The reason they insist on an Engineer is because the DOCSIS3 stuff is a lot more picky about the signal levels, which the engineer may need to adjust at the cab (although it's usually just an attenuator). When I worked at virgin, just after the superhub came out and they simply sent them out, quite a few customers would be left with no internet as the SHUB couldn't connect, whereas their older SB2100 or whatever worked just fine - the catch is you can't just "Swap back" once you've activated the new hub.
They'd need a tech to fix it, but they'd be without internet for sometimes over a week until they could get the engineer visit.