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Zhadnost · 02-01-2013, 11:18

Very strange issue, I'm sold that this area has been upgraded, but my modem still has the 50Mbit profile.

One of the TS people on the forum said that I needed to call CS and get them to action the change on my service.

I called yesterday and was told that there were no customer service agents working on that day and that I need to call back today.

I called back today, several times infact. The first person told me that they couldn't help me.

The second person told me that I needed to wait another month.

The third person told me that My area had been done, if I wanted to update it, I need to get a technicians visit to install a superhub, (currently on vm300) it is subject to a 12 month contract and that once actioned will take 10 days to work.

Apparently to do with training on the line (It's not bloody ADSL).

Is this happening to other people, or are their upgrades automatic? (as the website suggests).

02-01-2013, 11:18	#1
Zhadnost Inactive Join Date: Sep 2004 Services: XXL Broadband, Phone Posts: 604	Area Upgraded? Very strange issue, I'm sold that this area has been upgraded, but my modem still has the 50Mbit profile. One of the TS people on the forum said that I needed to call CS and get them to action the change on my service. I called yesterday and was told that there were no customer service agents working on that day and that I need to call back today. I called back today, several times infact. The first person told me that they couldn't help me. The second person told me that I needed to wait another month. The third person told me that My area had been done, if I wanted to update it, I need to get a technicians visit to install a superhub, (currently on vm300) it is subject to a 12 month contract and that once actioned will take 10 days to work. Apparently to do with training on the line (It's not bloody ADSL). Is this happening to other people, or are their upgrades automatic? (as the website suggests).