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tweetiepooh · 02-01-2013, 10:46

One problem is that the ISP's are not responsible for the total end to end connection (or not usually) so the problem could be outside the ISP control.

And if there is an area fault that will need to be cleared before a more local issue can be sorted. (Or in many cases anyway.) It is annoying when you have an issue and get told it's an area fault so you need to wait until that's resolved. On the other hand an area fault is likely to be a higher priority than an individual user, it's just individual users don't see the results as clearly.

02-01-2013, 10:46	#51
tweetiepooh Virgin Media Employee Join Date: Sep 2005 Location: Winchester Services: Staff MyRates BB: VM 1Gb TV: VM XL Phone : VM XL Posts: 3,281	Re: Very High Latency (Hayes) One problem is that the ISP's are not responsible for the total end to end connection (or not usually) so the problem could be outside the ISP control. And if there is an area fault that will need to be cleared before a more local issue can be sorted. (Or in many cases anyway.) It is annoying when you have an issue and get told it's an area fault so you need to wait until that's resolved. On the other hand an area fault is likely to be a higher priority than an individual user, it's just individual users don't see the results as clearly. __________________ I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.