[doc2009]

i looked at my virgin media account on line the other day and it showed the speed as having being doubled to 100Mb, I am covered by uddingston. It also stated that to get benfits on wifi i should order my free superhub on line. I did this with an expected delivery date of 3/1/13. Wee while later got an email through to say that it appeared that i was a new customer wanting to join and to phone customer service. I did this using the 0845 number they quoted, (stupid i know now, should have used 150). Anyway, lady i spoke to stated she would get my new superhub sent out and that i would now be in a new 12 month contract. I argued that this was not the case as it was Virgin who were doubling my speed and telling me to gt the superhub, it was not an upgrade request from me. She would not budge so i asked to speak to her manager. We argued the same point until finally after a 26 minute phone call, she then told me the "good news", she would send me out the superhub with no change to my contract. Have read loads of bad reports about it but will give it a go. I am currently using a netgear WNR2000 router and in the morning i can get round about 40 Mb download speed but at night it is dropping to maybe 6 or 7, so guess it is pretty congested at Uddingston.