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Re: Very High Latency (Hayes)
Spoke to someone at UK Tech support. He said my upstream was fine, downstream was high and he would check for faults in the area. He then immediately started to quote the 'High Utilization' issue....
I kept insisting it's not because of that because :
a) The latency never improves at any point throughout the day.
b) If I reset my superhub the latency returns to normal for about half a day.
So I pinged bbc.co.uk for two minutes and told him the average which was around 86ms at 2pm. Then reset the superhub another 2 minute test and it's down to 21ms. He couldn't explain it... so put me on hold whilst he discussed it with his colleague and came back with "I am afraid it's a high utilisation issue, I've just checked with my colleagues."
WTF... makes me want to rage. I just did a test there and then with him on the phone and he still refused to believe anything different. Spent the next 10 minutes asking him why my latency drops after resetting my modem if it was an area wide high utiliasation issue. Of course he couldn't answer. In the end he agreed to send me another superhub.
The area fault for high utilisation has an estimated fix date of 6th Feb -_- . Let's hope the superhub replacement does the trick. Oh and he refused to do anything about the downstream powerlevels until the area fault was fixed.
Just ordered my Makitrok Router for load balancing and failover. Can't wait for Plusnet.
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