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Saltank · 27-12-2012, 11:54

First attempt at calling the movers team directed me to the Indian call centre and they were of course, right off the bat, telling me they need to arrange for an engineer.

I explained to them that I just had an account, which was cancelled, at this address and the engineer was there on 2nd November. I want to do a self install. All I want to do is just take my modem, move it back to the flat where I live so it's up and running asap.

They were confused and couldn't find the "code" that they need to use on their system, so they're going to call me back.

I'm thinking, if they say "not we need an engineer" or they can't do it, I will perhaps tell them goodbye and call retentions, and as an attempt to persuade them, tell them I'd like them to transfer my account immediately or I will be cancelling soon anyway.

27-12-2012, 11:54	#13
Saltank Inactive Join Date: Apr 2005 Posts: 42	Re: Moving VM modem First attempt at calling the movers team directed me to the Indian call centre and they were of course, right off the bat, telling me they need to arrange for an engineer. I explained to them that I just had an account, which was cancelled, at this address and the engineer was there on 2nd November. I want to do a self install. All I want to do is just take my modem, move it back to the flat where I live so it's up and running asap. They were confused and couldn't find the "code" that they need to use on their system, so they're going to call me back. I'm thinking, if they say "not we need an engineer" or they can't do it, I will perhaps tell them goodbye and call retentions, and as an attempt to persuade them, tell them I'd like them to transfer my account immediately or I will be cancelling soon anyway.