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Saltank · 25-12-2012, 17:48

I've got a very long story behind my internet woes, suffice to say, I've been left without internet by Virgin Media and Sky (Fibre - FTTC) in my new flat.
I also foot the bill for a relative and they have VM broadband (10Mbit recently upgraded to 20Mbit, Scientific Atlanta modem).

My question is: can I arrange a very fast move of services from their flat, to my flat with VM?

Story:
I've moved from one area with no VM, to a new area with VM and subscribed to a bundle, but because of over utilisation issues and so on, I ordered Sky Fibre, but they screwed up the install and I have to wait forever to get it installed, I also managed to agree to cancel my VM contract, so the 100Mbit I had is no longer working!

Because my internet needs are a lot more essential than my relative's, I took the modem from their place, back to my flat and it worked for a good 5 days, then it just got cut off (tsk tsk I guess they figured it out?). I take it back to their place - it connects and works, but not when I take it back to my place.

I have emailed the equipment returns email but they haven't picked up the TiVo, SuperHub yet.

I just want to get at least some form of internet until Sky Fibre is finally up and running, and I just want the account that I already have moved. Will they be accommodating or would it be another case of waiting for weeks for their silly engineers?

As a side note, I'm curious to know how it's not working at my flat any more - even though the TV services and channels were unsubcribed, it still shows the basic stuff like BBC and ITV, so it's not a case of the cable being unplugged.

25-12-2012, 17:48	#1
Saltank Inactive Join Date: Apr 2005 Posts: 42	Moving VM modem I've got a very long story behind my internet woes, suffice to say, I've been left without internet by Virgin Media and Sky (Fibre - FTTC) in my new flat. I also foot the bill for a relative and they have VM broadband (10Mbit recently upgraded to 20Mbit, Scientific Atlanta modem). My question is: can I arrange a very fast move of services from their flat, to my flat with VM? Story: I've moved from one area with no VM, to a new area with VM and subscribed to a bundle, but because of over utilisation issues and so on, I ordered Sky Fibre, but they screwed up the install and I have to wait forever to get it installed, I also managed to agree to cancel my VM contract, so the 100Mbit I had is no longer working! Because my internet needs are a lot more essential than my relative's, I took the modem from their place, back to my flat and it worked for a good 5 days, then it just got cut off (tsk tsk I guess they figured it out?). I take it back to their place - it connects and works, but not when I take it back to my place. I have emailed the equipment returns email but they haven't picked up the TiVo, SuperHub yet. I just want to get at least some form of internet until Sky Fibre is finally up and running, and I just want the account that I already have moved. Will they be accommodating or would it be another case of waiting for weeks for their silly engineers? As a side note, I'm curious to know how it's not working at my flat any more - even though the TV services and channels were unsubcribed, it still shows the basic stuff like BBC and ITV, so it's not a case of the cable being unplugged.