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Diablotf · 25-12-2012, 16:59

Just a follow up. I gave customer services a call again and this time got through to the UK support area. This time the service could not have been more different. They immediately recognised this wasn't a high utilisation issue and sent out an engineer the following day.

The Engineer adjusted the power levels down a bit, replaced a couple of components in the house and told me a car had hit green cabinet which I was connected to.

No packet loss over the last 24 hours. Latency is slightly better but not great.

25-12-2012, 16:59	#20
Diablotf Inactive Join Date: May 2011 Posts: 28	Re: Very High Latency (Hayes) Just a follow up. I gave customer services a call again and this time got through to the UK support area. This time the service could not have been more different. They immediately recognised this wasn't a high utilisation issue and sent out an engineer the following day. The Engineer adjusted the power levels down a bit, replaced a couple of components in the house and told me a car had hit green cabinet which I was connected to. No packet loss over the last 24 hours. Latency is slightly better but not great.