Yes this is the original thread:-
http://community.virginmedia.com/t5/...e/td-p/1609270
This is the thread after I was given a ticket number for resolving the problem :-
http://community.virginmedia.com/t5/...4/td-p/1621704
They only say what I've already said here.
The T3 count is now at 329 this is from zero at the s/hub reboot 48 hours ago.
Dave