Cable Forum - View Single Post - 50M Packet loss, very slow speeds and pain

GuestUK · 21-12-2012, 12:24

Thanks very much for the replies!

Restarting the SH seems to solve the problem for a while, but then it comes back. After restarting, connection to the SH returns to normal - accessing the admin pages becomes instant, internet works well again etc.

I've been using the same setup for years without a problem, but I'm connected via Ethernet to a Billion router which is connected to the SH in modem mode. Rebooting the router doesn't fix the problem, only rebooting the SH. No problems reaching any other network devices when the problem occurs.

It almost seems that when the connection goes unstable, the SH becomes so busy trying to work with the connection that it doesn't have time to respond to the admin interface.

It generally seems to happen at busy times of day (e.g. the evenings) - the connection speed starts to get lower and lower (from say 78mbps normally to about 7mbps), then eventually dies altogether. Even restarting the SH brings the connection back up but still at a slower speed and still unstable. It only tends to become more stable into the early hours of the morning or less busy times of day.

Is it perhaps just normal that the VM network just gets busy, and when it does, you lose most/all of your internet and the SH isn't great at coping?

21-12-2012, 12:24	#5
GuestUK Inactive Join Date: Mar 2005 Services: Ex-NTL: Virgin 4mb internet, Virgin phone, Virgin Digital TV (XL): 1 Pace STB, 1 V+ STB Posts: 245	Re: Packet loss, very slow speeds and pain Thanks very much for the replies! Restarting the SH seems to solve the problem for a while, but then it comes back. After restarting, connection to the SH returns to normal - accessing the admin pages becomes instant, internet works well again etc. I've been using the same setup for years without a problem, but I'm connected via Ethernet to a Billion router which is connected to the SH in modem mode. Rebooting the router doesn't fix the problem, only rebooting the SH. No problems reaching any other network devices when the problem occurs. It almost seems that when the connection goes unstable, the SH becomes so busy trying to work with the connection that it doesn't have time to respond to the admin interface. It generally seems to happen at busy times of day (e.g. the evenings) - the connection speed starts to get lower and lower (from say 78mbps normally to about 7mbps), then eventually dies altogether. Even restarting the SH brings the connection back up but still at a slower speed and still unstable. It only tends to become more stable into the early hours of the morning or less busy times of day. Is it perhaps just normal that the VM network just gets busy, and when it does, you lose most/all of your internet and the SH isn't great at coping?