Quote:
Originally Posted by GuestUK
Hi all,
I'm getting a problem where the internet starts running very slow and then eventually drops all together. I'm trying to diagnose what's going wrong, but I'm at a bit of a loss. When it is working, I'm getting about 10% packet loss on a ping to google, in usual surfing, it's a painfully slow experience!
The Virgin Superhub is running in Modem Mode. Attempting to reach it at 192.168.100.1 99% of the time results in:
The server at 192.168.100.1 is taking too long to respond.
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A few thoughts:
Have you turned the SH off and on again? Does the ping to the SH improve if you do?
Have you turned your router off and on again?
Are you connected wirelessly to your router? Test via an Ethernet cable if you are.
Do you have any devices on your LAN that you can ping at the same time as pinging the SH?
Try plugging your PC directly to the SH
I suggest that getting to the bottom of the apparently unreliable connection to the SH ought to be your first move...