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Originally Posted by grahamf
Just spoke to retentions and they changed my package all fine, apart from they took me off Talk Unlimited Extra - down to Talk Unlimited and then added 1000 free mins for mobiles and 0845 and 0870 numbers. is this legit?
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The bit about 0845 and 0870 numbers being included in the package is for everyone, says so on this months bill. So the agent gave you a half truth.