[Sephiroth]

I know what you mean abou calling VM. Duringoffice hours, you can get a UK agent and they're good people. Just put the phhone down if you get India and try again.

Also there's the VM Commnity Forum (via virginmedia.com). The techs there take about 4 days to get round to you but they have all the tools necessary to check the upstream noise level. If you post there, just add that "Seph thought it might be upstream noise".

Keep us posted.