Thread: Positive story for a change
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Old 13-12-2012, 17:25   #2
Sirius
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Join Date: Jul 2007
Location: Warrington
Age: 65
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Re: Positive story for a change
Quote:
Originally Posted by Fitzer View Post
No axe to grind but just to balance things; on the 20Mb package, always got 18-20 so very happy, noticed at the weekend speeds were down to 10-ish, checked at 5am Tues as I was up early and they were 5Mb Didn't have a chance to do anything 'til Wed evening, took the router (Apple) out of the equation and speeds now down to 1.5 Bit the bullet and called 151 at 19:00, through to India by 19:05, call was answered by tech who took over the machine, diagnosed bad power levels, booked an engineer for today 12:00-16:00. Other half called at 14:30, engineer been and gone, new modem, download showing 20.26Mb and new unit where the cable enters the house as 'it looked a little old and might as well do it while I'm here'
All in all very happy with the service, fixed within 19 hours of being reported
Your going to need kevlar under pants now
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