[Qtx]

Originally Posted by Hugh

Love your 'interpretation'...

Broadband choice thought differently
http://www.thinkbroadband.com/news/5...n-results.html


Ofcom

Overall satisfaction with customer service by fixed broadband provider
............Satisfaction.....Neutral.....Dissatisf action
Sky............63%...........25%........12%
BT..........,,,,63%........,,,20%....,,,,17%
Virgin Media.61%......,,,,20%.....,,,19%
TalkTalk......60%......,,,,,24%..,,,,,,15%
Orange.....,,,59%..,,,,,,,,22%..,,,,,,20%
Average.......62%%.....,.22%...,,,,,17%

According to those Ofcom figures, VM are 2% away from being worst and best...

Your 1% comes from fixed line, not broadband...

Those figures you quoted above show Sky and BT are joint 1st for Broadband customer service. It also shows that Orange is the worst for customer dissatisfaction with 20%. VM is 1% behind orange with 19%. So my previous post was accurate

No need to make it worse by pointing out that Sky only had 12% dissatisfaction compared to VM's 19% and Oranges 20%, that would have just shown how bad the difference was :P

Ofcom have always favoured Virgin media with its statements which has annoyed me for years. The stats are fact but they always word the conclusions to avoid saying negative things about VM while mentioning any positive, no matter how small. Always wondered why that was.